FAQ

What is GardinGate?

We Focus on items that improve our daily activities and enrich the experiences.

our selections are in categories related to our health well-being (i.e Sport, Mother and care and Beauty) as 90% of these activities reflect directly in our energy and attitude to have joyful activity/experience.

How do I place an order?

Click on the item you wish to purchase, select size and quantity then add it to your shopping cart by clicking “ADD TO CART”. Open your shopping cart, you can find your shopping cart on the top right corner of the page. Proceed to the “CHECK OUT” page, where you will fill in your personal information, choose the shipping method and pay for the order. Make sure you complete all the steps in the payment procedure so the transaction is properly processed.

Where can I provide the promotional code?

When you click “CHECK OUT” in your shopping cart, you will see information about your order in the right column. Enter your code in the “Discount” field and click “Apply”.

If you are shopping on a mobile platform you have a discount field at the top when you have reached the payment section.

Why haven’t I received a order confirmation?

When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.

Do not place a new order before going through these two steps below:

Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.

Step 2: Contact Jules and Jim® ’s customer support. Send an email with your name to juljim.cs@gmail.com so that the support team can check if the order has been registered in the system.

How do I change or cancel my order, Can I do it after I have received the shipping confirmation e-mail?

Once you have received the shipping confirmation e-mail we are unable to make any changes. If you notice anything wrong with your order please contact

juljim.cs@gmail.com.

When will my order be shipped and how long does it take until I receive it?

We always strive to ship out all orders as soon as possible. The delivery time depends on which product you chose. It also depends on where your order is being sent.

 

Will the package be delivered to my address?

The package is delivered to the shipping address entered when purchasing the bracelet.

I have not received my order, what should I do?

If the number of working days have passed, contact the support team by sending an email to juljim.cs@gmail.com.

If the maximum number of working days has not passed yet, we ask for your patience.

Which countries do you ship to?

We ship worldwide.

What payment methods do you offer?

We accept all major cards like VISA, MasterCard and American Express via Paypal.

Do I need to pay any additional fees and taxes?

If your country is part of the European Union there should be no additional fees and taxes. Non-EU countries could have their own laws and regulations. Please contact the customs in your country for information about additional fees and taxes.

What is your Return & Exchange policy?

We offer a 30 day return and exchange period. Send an email to juljim.cs@gmail.com and we will assist you with the return & exchange.